| Service Desk Manager at Santa Clara, California, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2291294&uid= From: Shekar, Paramount Software Solutions [email protected] Reply to: [email protected] Job Title: Service Desk Manager Location: Santa Clara, CA Work Mode: Onsite (5 Days/Week) Job Description:- What are the top 3 skills required for this role 1. Service Delivery Oversight: Lead and manage the service desk team to ensure high-quality, efficient, and reliable service delivery for our client. Ensure services meet or exceed customer expectations and SLA targets. 2. Customer Relationship Management: Build and maintain strong relationships with key client stakeholders. Provide regular reporting and updates on service desk performance, incidents, and improvements. 3. Automation & Continuous Improvement: Identify opportunities to automate routine processes and workflows. Drive continuous improvement initiatives to increase the efficiency and effectiveness of service delivery. Need Skills:- Minimum 10 years of experience in management positions at Fortune 500 companies Professional background in Bay Area companies, particularly in the semiconductor industry Career progression from Service Desk agent to management roles Demonstrated success implementing AIOps and automation solutions in Service Desk operations Experience in Power BI and ServiceNow hands on exposure dashboard Regards Shekar Paramount Software Solutions Keywords: business intelligence California Service Desk Manager [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2291294&uid= |
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| 02:46 AM 27-Mar-25 |