| Looking Onsite || Salesforce, Genesys, IVA, Product Owner, Artificial Intelligence, Lead || Cary, NC (Onsite) at Cary, North Carolina, USA |
| Email: gaurav.kumar@quantumworldit.com |
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From: Gaurav, Quantum World IT gaurav.kumar@quantumworldit.com Reply to: gaurav.kumar@quantumworldit.com Greeting, I hope all is well with you For the following, Quantum World IT is seeking the best consultant profile. Please respond with your most recent resume if you are considering new opportunities. Looking Onsite || Salesforce, Genesys, IVA, Product Owner, Artificial Intelligence, Lead || Cary, NC (Onsite) Role name: | Developer | Role Description: | Salesforce / Genesys AI Lead: Analyze AI performance in IVA. Analyze and maintain Caller utterances to Call Reason/Intents Guide. Make recommendations on IVR tuning. Recommend new self-service options to IVA Product Owners. Analyze ability to enhance/add digital capabilities. Analyze call volume aligned w/ digital self service capabilities (forms/payments). Analyze IVA delivery of forms or texting digital links. Analyze accuracy of AI performance in SFDC Lightening. Ensure AI recommended Knowledge Articles are working as expected and kept current. Ensure AI recommended Next Best Actions are working as expected and kept current. Lead agent feedback loop sessions using AI performance data (Thumbs Up/ Thumbs down). Analyze Tool Usage & Efficiency by Call Center Agents. Analyze agent behavior as they interact with the tool. Assess ability to reduce clicks, rearrange windows, identify missing information to reduce swivel, etc.). Make recommendations on Intelligent screen pop, referrals and other features to enhance agent efficiency. | Competencies: | Digital : Artificial Intelligence(AI), Product Owner, Avaya Aura, Digital : Salesforce Field Service Lightning, CTI Genesys | Please enter the following information is needed for submission and Photo id Position Applied for | | Candidate Full Name [As per Passport] | | Contact Number Primary & Secondary | | Current Location | | Email | | Work Authorization | | Total years of Experience | | Had ever worked with TCS in Past (Required filed) | | Have you gotten covid Vaccination does | | LinkedIn ID | | Are you comfortable for on-site | | Rate | | Gauarv Kumar Phone: +1 8053915957 Email: Gaurav.kumar@quantumworldit.com Quantum World Technologies Inc. 4281 Katella Ave, Suite #102 Los Alamitos CA 90720 USA Keywords: artificial intelligence information technology California Idaho North Carolina Looking Onsite || Salesforce, Genesys, IVA, Product Owner, Artificial Intelligence, Lead || Cary, NC (Onsite) gaurav.kumar@quantumworldit.com https://jobs.nvoids.com/job_details.jsp?id=2291587 |
| gaurav.kumar@quantumworldit.com View All |
| 04:09 AM 27-Mar-25 |