| Looking for Google CCAI Architect for North America (Remote with occasional travel) at North, Virginia, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2294892&uid= From: Anshul, Nusofttek [email protected] Reply to: [email protected] Job Title: Google CCAI Architect Location: North America (Remote with occasional travel) Role Overview: We are seeking an experienced Google Contact Center AI (CCAI) Architect to join our North America team. In this role, you will be responsible for designing, implementing, and optimizing AI-driven customer engagement solutions using Google CCAI. You will work closely with clients, business stakeholders, and engineering teams to develop intelligent virtual agents, speech analytics, and AI-powered automation for modern contact centers. Key Responsibilities: Architect and implement Google CCAI solutions, including Dialogflow CX, Agent Assist, and Contact Center Insights. Design scalable, AI-driven customer engagement platforms that integrate seamlessly with cloud-based contact center technologies. Lead client engagements, understanding business needs and translating them into AI-powered conversational experiences. Collaborate with cross-functional teams, including developers, cloud engineers, and UX designers, to build intuitive and high-performing virtual agents. Ensure optimal integration of Google CCAI with contact center platforms such as Genesys, Amazon Connect, Twilio, or NICE CXone. Drive best practices for natural language processing (NLP), machine learning (ML), and speech analytics in customer interactions. Provide technical leadership in cloud-native architectures, APIs, and automation within P. Qualifications & Skills: 5+ years of experience in contact center technology, AI solutions, and cloud-based customer engagement platforms. Expertise in Google CCAI (Dialogflow CX, Agent Assist, CCAI Insights) and strong knowledge of P services. Hands-on experience with NLP, speech recognition, and AI-driven conversational interfaces. Strong understanding of API integrations, cloud networking, and security best practices in P. Experience working with third-party contact center platforms (Genesys, Twilio, NICE, Amazon Connect, etc.). Proficiency in scripting and automation (Python, Node.js, or similar). Strong problem-solving skills, stakeholder management, and communication abilities. Keywords: artificial intelligence machine learning user experience javascript Looking for Google CCAI Architect for North America (Remote with occasional travel) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2294892&uid= |
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| 01:21 AM 28-Mar-25 |