| HelpDesk Analyst || Raleigh, NC || Onsite at Raleigh, North Carolina, USA |
| Email: roopesh@vizoninc.com |
|
https://jobs.nvoids.com/job_details.jsp?id=2295688&uid= From: Roopesh Sharma, VIZON INC roopesh@vizoninc.com Reply to: roopesh@vizoninc.com Hello, Hope you are doing great. Please response me on my official email - roopesh@vizoninc.com Job Title: HelpDesk Analyst Location: Raleigh, NC- Onsite Onsite work 5 days per week. Required Skills: Technical Support, 2+ years, Is Required Written Communication, 2-5 years, Is Required Mac OS X, 2-5 years, Is Required Time Management, 2-5 years, Is Required Communication Skill, 2-5 years, Is Required Problem Solving, 2-5 years, Is Required iOS 2-5 years, Is Required Additional Preferred skills Apple Certified Support Professional Cisco CCNA certification CompTIA A+ certification Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change Responsibilities: Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Standard working hours, M-F, 8 hours a day supporting CST, various starts from 5:00 am to 8:00 am start. Phone, email web tickets, and chat support. Consistently reach a high customer satisfaction average Provide technical support to all of Apples internal employees, retail stores, corporate employees, contractors and vendors in America, parts of Europe, and Asia. Engage with customers via phone, chat or through web tickets, creating detailed case notes needed to support and resolve customer issues. Capture data used for reviewing any trends that could signal larger upcoming issues. Utilize multiple resources such as; knowledge-based articles, internal sites, applications, or reach out to peers for best practices in resolving complex issues. Create a positive customer experience through active listening and understanding of employee concerns to accurately and efficiently resolve their problem. Keywords: access management North Carolina HelpDesk Analyst || Raleigh, NC || Onsite roopesh@vizoninc.com https://jobs.nvoids.com/job_details.jsp?id=2295688&uid= |
| roopesh@vizoninc.com View All |
| 04:33 AM 28-Mar-25 |