| IAM Helpdesk / IAM Support Engineer at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2308053&uid= Position: IAM Helpdesk / IAM Support Engineer Location: Charlotte / Dallas (Hybrid) Roles & Responsibilities Enhance IAM support with improved help desk processes, SLA adherence, and centralized communication. Design intake and ticketing process improvements Implement queue monitoring and escalation guidelines Perform root cause analysis of help desk issues Identify automation opportunities for common tasks Create help desk user training materials Draft knowledge base articles for self-service Develop and implement processes and procedures to improve efficiency and customer satisfaction. Monitor and analyze help desk performance metrics to identify areas for improvement. Qualifications & Experience Masters or Bachelor's in Computers, Information Technology, or a related field 12 to 15 years experience in IAM domain and Risk Governance Experience of designing and implementing IAM solutions across various tools and technologies. Understanding of IAM security framework, principles, and technologies. Working knowledge of best industry practices and industry standards for IAM and Risk Governance Excellent communication Skills. Proficiency in data handling and analysis -- Kind Regards, Eshwar.s Senior Recruiter Email: [email protected] Direct No: +1(443)-526-1339 Arkhya Tech Inc. 1020 Elden Street, Ste # 102, Herndon, VA 20170 -- Keywords: information technology Virginia IAM Helpdesk / IAM Support Engineer [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2308053&uid= |
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| 07:51 PM 02-Apr-25 |