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Business Data Analyst || Norfolk, Virginia ( Hybrid ) || $40 max at Norfolk, Virginia, USA
Email: [email protected]
From:

Vaibhav,

Winorbit technology

[email protected]

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Title- Business Data Analyst role 

Location-  Hybrid 3 Days Onsite Norfolk, Virginia

(Candidates must be local to the Virginia area as relocation will not be permitted)

Visa- Any

Duration- 18-24 month project

Job Description-

This is a business analyst role. Candidate should have 3-5 years exp. Business analyst is needed to evaluate data.

Targeted Skillset

*Comfort level extracting IVR data. More important to have exp with manipulating and storing data than the IVR side

*Advanced Excel

*Pivot tables, v lookup, graph

*Office 365

* visio or Miro a PLUS

*power apps-building general reports with Tableau is a plus

*having had any contact center exp is a huge plus(exp with # of calls, length on hold, etc...)

*strong comm skills

Important notes: significant project for 18 months- day to day  pulling daily reports, trends, reporting out call volume from dashboard. Trends that would imnpact technology. Performance of technology is what they look at. pull out trends and identify trends. Small bus group-covers payroll, retirement and insurance. New set of eyes to review focusing on trends. Assist senior level people. Majority is contract center driven. trends within ivr, chat, self service opps.Value to have contact center understanding-major plus but not an absolute must. a junior analyst is ok. 40% of role-15-17 hours a week.

Other part of role is to manage web ex spaces-someone in the field will report some issues for example...an early warning alert. They will be trained to look at tickets and trends. Need to know who to talk to and who to escalate it to. 30% of the job

last piece-identifying support with helping with test plans, volume trends, statistics, how much % to spend in "a, b, or c".

Ideal candidate:Good amount of excel, data statistics, visio is a plus. Comfort in asking questions, tableau is a plus(they use to export or upload), 3-5 years of vlook ups, pivot tables.

There will be a support team around them. dynamic is half group has been with company for 20 years. Hybrid 3 days on 2 days off.

team is very seasoned and open to help, outspoken and strong willed. Need to feel confident and not feel overwhelmed by the talent.

Thanks and Regards

Vaibhav

Phone: +1 831-731-8629

Email: [email protected]

Keywords: cprogramm information technology
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Thu Dec 22 21:30:00 UTC 2022

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Location: Norfolk, Virginia