| Genesys Solution Architect at Remote, Remote, USA |
| Email: naveen.sharma@scalable-systems.com |
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https://jobs.nvoids.com/job_details.jsp?id=2320434&uid= From: Naveen Sharma, Scalable System naveen.sharma@scalable-systems.com Reply to: naveen.sharma@scalable-systems.com Role name: | Solution Architect | Role Description: | Design scalable and secure Genesys Cloud CX solutions based on business needs. Design and implement AI powered IVA solutions. Develop architecture blueprints, workflows, and best practices for implementations. Configure Genesys Cloud CX components like IVR, ACD, workforce engagements, and analytics. Integrate Genesys Cloud with third-party applications (CRM, WFM, AI/ML, etc.) Troubleshoot technical issues, ensuring minimal downtime. Work with business teams to understand contact center needs. Collaborate with developers, engineers, and IT teams to for seamless deployment. Provide technical guidance and mentorship to junior team members. | Competencies: | Digital : Python, Avaya Aura, Digital : Workforce Analytics, CTI Genesys, Foundation : JavaScript | Experience (Years): | 8-10 | Branch | City | Location: | Cary, NC | Keywords: artificial intelligence machine learning information technology North Carolina Genesys Solution Architect naveen.sharma@scalable-systems.com https://jobs.nvoids.com/job_details.jsp?id=2320434&uid= |
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| 09:15 PM 07-Apr-25 |