| Product Owner IVR, Genesys at Remote, Remote, USA |
| Email: khadar@kksoftwareassociates.com |
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From: Khadar, KK Associates LLC khadar@kksoftwareassociates.com Reply to: khadar@kksoftwareassociates.com We are hiring Product Owner IVR, Genesys with for one of my client in Location:- Raleigh, NC Consultants interesting candidates please send resumes to khadar@kksoftwareassociates.com Contact:- 6146995972 -105 Position:- :- Product Owner IVR, Genesys Location: - Raleigh, NC JD:- Product Owner IVR: Serve as Product Owner for IVR Applications that supports MetLife Global Customer Service and Operations Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization KK Associates LLC. 8751 Collin McKinney Pkwy, # 1302, McKinney, TX 75070 555 Metro Place North, Suite # 100, Dublin, OH 43017 Direct: +1 614-699-5972 | Fax: (614) 413-3428 Email: khadar@kksoftwareassociates.com Keywords: North Carolina Ohio Texas Product Owner IVR, Genesys khadar@kksoftwareassociates.com https://jobs.nvoids.com/job_details.jsp?id=2327156 |
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| 06:08 PM 09-Apr-25 |