| Product Owner with IVR | Day 1 Onsite | Cary, NC at Cary, North Carolina, USA |
| Email: asraf.m@twsol.com |
|
https://jobs.nvoids.com/job_details.jsp?id=2328087&uid= Job Title: Product Owner (IVR) Location: Cary, NC Job Description:Serve as Product Owner for IVR Applications that supports Client's Global Customer Service and Operations. Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies. Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward. Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR . Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team. Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization. Mohammad Asraf | Executive-Talent Acquisition | E: asraf.m @twsol.com www.teamwaresolutions.net Teamware Solutions INDIA | NORTH AMERICA | MIDDLE EAST Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. -- Keywords: information technology North Carolina Product Owner with IVR | Day 1 Onsite | Cary, NC asraf.m@twsol.com https://jobs.nvoids.com/job_details.jsp?id=2328087&uid= |
| asraf.m@twsol.com View All |
| 07:55 PM 09-Apr-25 |