| ​​​​​​​NOC Support Specialist---CA at Alhambra, California, USA |
| Email: harsh.kashyap@tekinspirations.com |
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From: harsh kashyap, tek inspirations harsh.kashyap@tekinspirations.com Reply to: harsh.kashyap@tekinspirations.com Job Description - NOC Support Specialist Location: Alhambra, CA (Onsite for training, potential hybrid option afterward)- lets look within an hour drive ideally Role Overview: We are looking for a Tier 1/Tier 2 Support Specialist to become part of our team. This position requires immediate operational support, which includes monitoring systems, troubleshooting issues, and interacting with clients to support our unique wireless technology. Qualifications: Experience in a help desk or NOC environment, preferably with client-facing responsibilities. Strong communication skills and ability to work effectively with clients. Experience with troubleshooting wireless or wired technologies. Familiarity with ticketing systems (BMC Helix preferred but not required). Ability to learn and adapt to proprietary tools and technologies. Strong documentation skills and attention to detail. Preferred Skills: Experience with SAP data entry. Knowledge of distribution automation, metering, and wireless communications Key Responsibilities: Handle incoming calls from internal clients, including field technicians and linemen. Perform configurations, data entry, and validation of communications. Troubleshoot and support field technicians during installations, removals, and replacements of radios and other field devices. Document activities and troubleshooting steps in the ticketing system (BMC Helix). Assist with non-urgent activities and data entry during low call volume periods. Collaborate closely with other teams, including Angie's operations team and engineering teams, for escalations and advanced troubleshooting. Keywords: California ​​​​​​​NOC Support Specialist---CA harsh.kashyap@tekinspirations.com https://jobs.nvoids.com/job_details.jsp?id=2332494 |
| harsh.kashyap@tekinspirations.com View All |
| 08:06 PM 10-Apr-25 |