| Urgent Req. of Service Delivery Manager - Princeton, NJ - Onsite - C2C at Princeton, New Jersey, USA |
| Email: kolishivangi123@gmail.com |
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Hello Hope you are doing well! We have an opportunity for Service Delivery Manager. Please see the job details below and let me know if you would be interested in this role. Location: Princeton, NJ - Onsite Term: Contract Role Job Description: The Service Delivery Manager oversees all aspects of service delivery, ensuring service levels are met, customer relationships are strong, and customer satisfaction is high. The ideal candidate is a customer-centric leader with experience managing teams and a deep understanding of service delivery processes. Responsibilities: Manage and optimize service delivery processes Ensure customer satisfaction through effective service management Establish and maintain service levels Develop and manage customer relationships Lead service delivery teams Drive continuous improvements in service delivery Resolve customer issues and complaints promptly Collaborate with departments for seamless service delivery Monitor and report on service delivery metrics Ensure compliance with company policies Service Management: Maintain high performance and implement improvements in service-related processes Take ownership of critical incidents, coordinating resolutions and post-incident reviews Establish systems and procedures to support superior service delivery Develop a deep understanding of projects and service delivery scope Accountable for service delivery performance and customer expectations Analyze internal and third-party processes to optimize service delivery Performance & Quality Management: Recommend and implement improvements for service delivery Provide regular performance reports to management Oversee staff recruitment, performance assessment, training, and mentoring Build strong relationships with teams and stakeholders to ensure effective communication Required Skills: Service Management : Expertise in service management principles, frameworks (e.g., ITIL), and best practices : Strong communication and interpersonal skills to manage client expectations and ensure satisfaction Leadership : Ability to guide, delegate, and motivate teams effectively Project Management : Strong skills in planning, organizing, and coordinating projects Problem-Solving : Proficient in identifying issues and providing effective solutions Continuous Improvement : Proactive approach to identifying and driving service delivery improvements Technical Knowledge : Basic understanding of IT systems and infrastructure for effective collaboration with technical teams Qualifications: Proven experience as a Service Delivery Manager or similar role Strong understanding of service delivery processes Exceptional leadership and customer management skills Excellent problem-solving abilities Strong verbal and written communication skills Proven ability to manage and lead teams Thanks & Regards Shivangi Alpha Silicon Keywords: information technology New Jersey Urgent Req. of Service Delivery Manager - Princeton, NJ - Onsite - C2C kolishivangi123@gmail.com https://jobs.nvoids.com/job_details.jsp?id=2336110 |
| kolishivangi123@gmail.com View All |
| 07:38 PM 11-Apr-25 |