| IVR Automation Tester (Cyara) at Columbus, Ohio, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2401371&uid=d0c84ea27a7342bc9bcd4627b6c7ed13 From: Manish Kumar, Scalable [email protected] Reply to: [email protected] Job Title: Automation Test Engineer Contact Center (Cyara & Genesys) Location: COLUMBUS, OHIO (Onsite)Roles & Responsibilities: Develop, maintain, and execute automation scripts for Contact Center applications using Cyara. Plan and define test strategies, create test cases, and perform both manual and automated testing. Collaborate with project teams to understand project architecture and business requirements. Analyze and validate defect leakages, ensuring application quality and performance. Communicate with QA Lead, Development Lead, and Technical Managers about project activities. Design and develop scalable, flexible, and cross-platform automation test frameworks. Continuously improve testing efficiency and effectiveness through innovative QA practices.Essential Skills: Proven track record with a minimum of 7 years of software/computer engineering experience. Prior experience in software quality assurance and technical testing in Voice Contact Center technologies (Voice, IVR, Call Routing, CTI, Agent Desktop). Experience with Cyara tool and Genesys Contact Center technology.Desirable Skills: Experience with Automation Testing in contact center environments. Familiarity with advanced Cyara tool features for contact center testing. Ability to troubleshoot and analyze issues related to IVR, Call Routing, and CTI systems. Knowledge of performance testing and scalability challenges in the contact center technology stack.Competencies: HiTech: Automation Testing Strong communication and collaboration skills to work effectively with cross-functional teams. ------------ Manish Kumar Scalable Systems Technical Recruiter Mailto: [email protected] Keywords: quality analyst IVR Automation Tester (Cyara) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2401371&uid=d0c84ea27a7342bc9bcd4627b6c7ed13 |
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| 10:23 AM 06-May-25 |