| Urgent Profile Needed - Incident Manager - Remote at Spring, Texas, USA |
| Email: [email protected] |
| From: John Joseph, IDC Technologies.com [email protected] Reply to: [email protected] Hi Partners , Greetings of the day!!! This is John one of the Sr. Technical Recruiter in IDC Technologies. Position:- SAP Major Incident Manager Experience:- Min 10+ years Location:- Spring, TX (Remote) Contract:- 12 + Months with Extension JD Job Details: Primary Skills Major Incident Manger ITIL Certified. Service Management. Job Description: Assess business impact and urgency, declare Major Incident or trigger business continuity procedures or disaster recovery invocation scripts. Manage the process of the service restoration or impact reduction. Ensures that cross -SDO incidents are resolved effectively securing end-to-end Service Level Agreement and Service Management. Identifies and takes control of unallocated incidents e.g. gray space. Acts as escalation point for SDOs where resolution ownership is disputed. Provides guidance and assistance to SDOs to ensure a globally consistent approach to operational processes. Provides consistent communications in scope of the process and services. Provides high quality reports and communications. Ensures that customers business interests are maintained over and above those of any specific SDO. Cooperates with various SDOs, Incident Managers, and Regional/Global Change Managers. Oversees the Incident Management process delivery. Pro-actively Identify operational issues and drive resolution working directly with the client and SDOs. Facilitates and lead operational and management-oriented meetings. Own send-to-end outage and business notifications. Acts as SME for the Incident Management processes. Supports the effective operation of the Major Incident Management Process. Minimum years of experience*: 8-10 years Certifications Needed: Yes - ITIL v4 Foundation Certification Thanks & Regards, John Joseph M Sr. Technical Recruiter 920 Hillview Court, Suite 250, Milpitas, CA 95035 [email protected]| www.idctechnologies.com. Keywords: computer associates |
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| Mon Jan 02 20:39:00 UTC 2023 |