| Sr. Systems Administrator at Remote, Remote, USA |
| Email: [email protected] |
| From: Anudeep, Fluxtek Solution Inc [email protected] Reply to: [email protected] Role: Sr. Systems Administrator/OPEX Location: Hybrid (Troy, Michigan) Duration: 6+ Months Visa type: USC, GC, and EAD Exp. Req: 6-10 Job Description:- System Administration and Monitoring Provides software support through upgrading, patching, troubleshooting, and installation. Maintain a working knowledge of all systems utilized by the team. Continually review systems looking for process improvement opportunities. Perform testing and monitor for quality assurance. Coordinates product installations with an implementation schedule. Provides technical and product support to product owners and bank personnel. Responsible for documenting, tracking, and reporting on all outstanding vendor issues Identify trends and patterns of outstanding issues, reporting to the vendor and/or various teams as necessary. Responsible for incident and problem Management. Project Delivery and System Analysis Provide operational subject matter expertise on process re-engineering initiatives and projects with third-party vendors. Work with various internal business partners to understand and design system solutions for online and mobile banking needs. Partner with various affiliates to understand, document, and design system solutions that provide straight-through processing. Ensure application configuration integrates with new processes and system interface designs that are part of enterprise initiatives. Participate as a system SME in project-related meetings. Handles Escalated Helpdesk Support Issues Responsible for analyzing non-routine problem-solving inquiries that are highly technical in nature. Troubleshoot and resolve software and connectivity problems, including user access and component configuration. Provides solutions for escalated software-related issues. Escalates incidents in a timely manner and involves appropriate personnel as required. Independently diagnose and resolve complex problems or requests. Accurately assesses the reported situation and provides detailed statistics in a timely manner. Skills Proven process design and implementation experience with the ability to integrate people, processes, and technology to deliver measurable service improvements. Results-oriented, able to quickly sort through information with limited or no supervision. Experience working collaboratively with various groups with potentially disparate objectives and vendors. Experience with process automation solutions. In-depth banking system & product knowledge as well as banking industry standards and federal regulations. Superior problem-solving skills, leadership qualities, communication, and consulting skills with the ability to make independent decisions. Must be a quick learner and able to assertively engage with resources at all levels within the organization. Proven ability to successfully manage multiple initiatives while staying on course to meet deadlines. Strong project management skills managing the full project life cycle with system implementations and managing vendor relationships. Strong knowledge of Microsoft Office including Excel and Word. Working knowledge of writing SQL Scripts Experience developing business processes and procedures. Ability and willingness to work extended hours and be on call for evenings and weekends as needed. Experience in document management a plus Thanks & Regards, Anudeep Technical Recruiter || Fluxtek Solutions Inc Mail: [email protected] Desk: +1 832-400-2193 || WhatsApp: +1 832-650-7059 Web: www.fluxteksolutions.com Lets connect on Linked IN:https://www.linkedin.com/in/bhanu-b-37a9b6234/ Certified Woman-Owned Business Enterprise (WMBE) Donate RED | Spread GREEN | Save BLUE Keywords: |
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| Wed Jan 04 00:17:00 UTC 2023 |