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Service Now ITSM BA, PM at Juno Beach, Florida, USA
Email: [email protected]
From:

Shikha,

KPG99

[email protected]

Reply to:   [email protected]

Hi,

Hope you are doing well.

Please find the job description below and let me know your interest.

Position: Service Now ITSM BA/PM

Location: Juno Beach, FL (Hybrid)

Duration: 12+ Months

MOI:  Phone and Video

         This role will focus on Continuous improvement within ServiceNow for the application support team.

         This Candidate MUST HAVE the ability to hold meeting with Directors / Manager level employees. They will be face to face with these employees

         looking for a BA with some project management skills. Ideally someone with the Service Now background but if not then just experience in data modeling

         Experience working in ServiceNow, following ITSM/ITIL best practices and design, performing UAT, creating reports for identifying improvement opportunities or broken business processes

         Manage project plans

         Work with development team to ensure work is assigned properly and will delivered on time

         Create designs/wireframes to obtain customer and UI/UX sign-off before DEV work begins

         Perform UAT and provide detailed feedback to developers

         Technical Skills:  ServiceNow, ITIL, Jira / Project plans, Workflow design, UI / UX experience

Keywords: business analyst user interface user experience
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Fri Jan 06 00:32:00 UTC 2023

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Location: Juno Beach, Florida