| Telecommunications Coordinator at Remote, Remote, USA |
| Email: [email protected] |
| From: Shane, Simpalm [email protected] Reply to: [email protected] Description Simpalm is looking to hire a Telecommunications Coordinator ONSITE (701076) for our direct State Client in Richmond, VA. This is a long-term opportunity. The opportunity requires the candidate to be able to work 100% ON-SITE at the Clients Central Office located in Richmond, VA. An ideal candidate would be an individual who places a high priority on providing exemplary customer service and is comfortable working independently and in small groups to achieve desired results. Must have 2+ Years of Experience with Order and Inventory Management 2+ Years of Experience with Customer Service and Support of Android/ios devices. 2+ Years of Experience with Data Analysis (i.e. financial billing review and reconciliation) 2+ Years of Experience administering a VOIP environment (provisioning devices, services, ordering, etc.) Job Responsibilities Monitoring an inbound request queue and processing orders in TEBS for telecommunications devices and services. Tracking the order to completion and ensuring appropriate details are captured and entered into the asset management system. Provisioning wireless mobile devices such as smartphones, tablets, MiFis, etc., and configuring those devices in an Enterprise environment. Conducting in-person interaction with customers to include device activation, configuration, troubleshooting, and support. Reviewing, Analyzing, and processing telecommunications billing to include identifying trends, and errors, and filing disputes when appropriate. Have a basic understanding of circuits and network items for the purpose of ordering, tracking inventory, and reconciling billing on a regular basis. Preferred: Experience in Customer Support and Telecommunications environment Associates/Bachelors (Information Technology; or related degree required or relevant experience) Keywords: |
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| Mon Jan 09 19:44:00 UTC 2023 |