| Looing for Production Support Analyst in - Pittsburgh (PA) at Pittsburgh, Pennsylvania, USA |
| Email: [email protected] |
| From: SAM, GITF [email protected] Reply to: [email protected] Role: Production Support Analyst Location: Pittsburgh (PA) Duration: 6+ Month Please maintain the same subject line & fill the profile submission template while responding. Application Support Person Requirement: Asset Servicing provides global solutions tailored to meet our clients unique needs to help enhance the management, administration and oversight of their entire investment process and deliver the tools they need to expand their ability to process, monitor and measure investment data from around the world. Asset Servicing Technology Production Services is dedicated to ensuring that our technology environments are best in class. Our Production Services teams runs the systems that keep client our mission is to deliver a full IT service management lifecycle across all run-the-bank applications and infrastructure support with the purpose of providing a controlled, secure, and predictable production environment. Job Description: Production Support and Product Maintenance work by interacting with different Infrastructure Teams in the Bank and with the Vendor. Oversee of operational processes for technology based services. Manage change reviews, testing, DR test, change checkouts coordination between different Development teams. Must have production services/support experience, project management, technology architecture and ITIL process understanding. Major Responsibilities: 24/7 support. Previous production support experience. Investment Banking Finance background will be added advantage. Able to handle day to day support activities for applications and overnight batches. Responsible to provide technical and function support to internal and external clients. Requires a strong HandsOn person with strong trouble shooting skills. Excellent problem solving skills with a strong sense of customer commitment. The role requires to provide rapid response to customer incidents/requests, participate in root cause analysis efforts and trends, assist in building up knowledge base articles and documentation. Candidate will work closely with AppDev teams, other production support teams, various stakeholders within the organization. Client support, Track client issues, troubleshoot/research application issues are the essential functions required. Highly motivated with the ability to work independently and in a team environment. Well-organized with the ability to multi-task and prioritize with minimal supervision. Excellent communication (written and verbal) and interpersonal skills. Ability to understand and communicate concepts quickly, succinctly, and accurately. Demonstrated aptitude for mastering new software applications. Qualifications: Bachelor's degree in computer science engineering or a related discipline, or equivalent work experience required Experience in Tech SLA management and Prod critical issues monitoring, escalation and resolution. Good experience with Linux and other Unix operating systems Exposure in ServiceNow Portal and change management procedures. Well versed on ITIL process Exposure on SOA / API based S/W development using Java, Spring Boot and REST. Exposure on Container based development and deployment in Linux platforms. Exposure in Kafka messaging system. Experience with monitoring tools like Splunk Preferred knowledge on Python. Preferred knowledge on Database queries - SQL commands. Good to have knowledge and/or exposure for any DevOps tools and techniques. Preferences are Jenkins, GIT, Ansible, Docker, Selenium, and Prometheus. SUBMISSION FORMAT Job Title Candidate Name Experience Company (current employer) Skill Current Location Preferred Location Phone Mail ID Availability from selection ( immediate, 30 days) Source (Vendor company name ) Expected Rate per day Remarks Is the submitted candidate/s employed by Oracle in the last 24 months. Thanks & Regards, Sameer Kumar Global IT Family Email: [email protected] www.globalitfamily.com Skype: sameer.satapathy LinkedIn : https://www.linkedin.com/in/sameer-satapathy-10ab0318/ (Open to connect in Linkedin) Connect with us! Keywords: information technology |
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| Mon Jan 09 20:03:00 UTC 2023 |