| Urgent ::Webex Contact Center Consultant at Center, Colorado, USA |
| Email: [email protected] |
| From: ashish, Tekinspirations [email protected] Reply to: [email protected] Hi, Title: Webex Contact Center Consultant Location: Remote Required Skills: 5+ years of experience in designing, configuring, implementing and supporting Cisco Webex Contact Center solution Knowledge of the Contact Center technology Eco-System and how it is evolving and ability to spot opportunities to optimize Zones capabilities Detailed understanding of Cisco Webex Contact Center design and implementation Hands on ability to build prototypes and configure new functionality Strong troubleshooting skills accompanying creative thinking to resolve complex and non-complex issues. Must possess excellent customer service, follow up and organizational skills Outstanding written and verbal communications skills complemented by proven expertise in relationship building and management. Understanding of ITIL standard methodologies and processes. Responsibilities: Perform the evaluation of the overall design, solution, and strategy of contact center that they will be launching to support one of their key clients. Participate and/or lead discussions with client and internal team on how to optimize proposed design and effectively implement features such as Omnichannel collaboration, CRM Integration, Call Recording, IVR/CTI, Intelligent Routing, etc. Provide presentation to client, upper management, and peers as it pertains to Contact Center technology roadmap, architecture, engineering, and provisioning. Lead the effort around configuration and prototyping of new features and functions Provide detailed runbook procedure and support documentation for routine maintenance on the Contact Center system Develop technical standards, define operational processes, and configuration best practices for Contact Center system Build and maintain project/technology related documentation, ensuring that accurate information is always available to other colleagues and management Provide incident management and support to the critical issues escalated by the Contact Center team Keywords: information technology |
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| Wed Jan 11 00:55:00 UTC 2023 |