| Contact Center Solutions Architect--NC-DIT-Need Local candidate at Raleigh, North Carolina, USA |
| Email: [email protected] |
| From: Nagajyoti, INNOZA TECH LLC. [email protected] Reply to: [email protected] Position: Contact Center Solutions Architect Location: Raleigh NC Duration: 12 Months Client: NCDIT ***Position can work remotely, but some on-site work will be required when consulting with our customers. ***It is preferred that the candidate live in NC to enable on-site consultation as needed. SKILLS Extensive experience in the design of contact centers utilizing hosted cloud vendor solutions by NICE inContact & Genesys Strong technical knowledge of contact center technologies including ACD, IVR, dialer, workforce optimization, CRM integration, multi-channel Knowledge of web services, telecom products and services including IP Telephony, SIP, SaaS, networking technologies such as TCP/IP, HTTP and SFTP Working knowledge of cloud connectivity infrastructure Exp in delivering customer-focused solutions based on customer needs with minimal guidance, and exercise sound judgement and decision making customer service oriented, highly organized, and extremely effective in using interpersonal communications skills in this position able to establish and maintain effective and productive working relationships with other DIT units, Agency customers, and vendors. Excellent listening, negotiation, and presentation skills with the ability to solve unique and challenging customer requirements to optimize operation partner with the operations team on the design, documentation, testing and implementation of each agencys hosted contact center solution thorough knowledge of personal computer operations,computer software packages involving the use of WebRTC,databases, spreadsheet,word process,graphics Keywords: information technology North Carolina |
| [email protected] View all |
| Wed Jan 11 18:57:00 UTC 2023 |