| Systems Analyst ServiceNow at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2745823&uid=42b3a076936d46a095e34cda51d069dd From: Preeti, tekinspirations [email protected] Reply to: [email protected] Job Description - Systems Analyst ServiceNow (Florida PALM Project) Job Details We are seeking a Systems Analyst with deep ServiceNow expertise to support the Florida PALM Project. This role focuses on the configuration, design, development, and integration of the ServiceNow platform to meet enterprise workflow and case management needs. Responsibilities Configure, design, and support ServiceNow modules including: Case & Major Case Management Change/Problem/Incident Management Service Request & Knowledge Management Service Level Management & CMDB Customer and Technician Portals, Virtual Agent, Dashboards & Analytics Develop custom workflows, flows, dashboards, and automated processes. Implement Service Level Management functionality and reporting. Perform CSM upgrades, module configuration, and integration testing. Conduct defect management, regression, smoke, and release testing. Collaborate with cross-functional teams and provide knowledge transfer. Create documentation for workflows, standards, and system configurations. Required Qualifications 3+ years hands-on ServiceNow configuration and development experience. Proficiency with JavaScript, HTML, XML, JSON, SQL. Integration experience with Microsoft and third-party systems. Knowledge of Discovery, CMDB, and Service Mapping. Strong communication and stakeholder engagement skills. ServiceNow Certifications (required): Certified System Administrator (CSA) Certified Application Developer (CAD) Preferred Qualifications 5+ years ServiceNow development and configuration experience. Advanced certifications: CIS-ITSM, CIS-CSM. Expertise in performance tuning, ACLs, roles, groups, authentication. Experience with Florida state government systems. IT or financial systems project management background. Keywords: information technology Systems Analyst ServiceNow [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2745823&uid=42b3a076936d46a095e34cda51d069dd |
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| 08:54 PM 09-Sep-25 |