| ONSITE|| Salesforce Support Lead ||Onsite| Raleigh |NC ||Contract at Raleigh, North Carolina, USA |
| Email: [email protected] |
| From: Manish singh, Tanisha systems INC [email protected] Reply to: [email protected] Hi, Hope you are doing well, Let me know your interest in below position with updated resume & below mentioned details : Work Authorization : Current Location : Salary: LinkedIn ID : C2C / W2 Role - Salesforce Support Lead Location: USA, onsite, Raleigh 6933 Louis Stephens Dr, Morrisville, NC 27560, United States Job description :- Must have skills - Execute data loads, set up and manage security, user permissions, password resets, break/fix instructions and data access. Perform troubleshooting of production issues, updates for minor Cases and tickets requiring minor changes and enhancements to existing functionality. Have good functional knowledge and provide good customer experience through timely and appropriate communication as well as following through till issue resolution. Salesforce configuration changes including (but not limited to) workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports Diagnose, prioritize and escalate tickets to Salesforce Developers. Timely and accurate documentation of resolution activities, system configuration and administrative processes Escalate process change requests, system enhancements or any other related requests through relevant mechanisms for approval / prioritization Support QA testing of Salesforce Understand the new functionality being added as well as bugs being fixed by the Development team. Creation and maintenance of sandboxes in force.com platform Download and maintain production instance data backups. Use of Workbench and dataloader tools Knowledge of ServiceNow, JIRA is plus Certified Salesforce admin/Advanced admin is added advantage Regards, Manish Kumar Singh Tanisha Systems Inc. Office: 212-729-6543-Ext -616 | DIRECT 708-362-6477 Email: [email protected] LINKED IN - linkedin.com/in/manish-singh-47739816a Address: 99 Wood Ave South, Suite # 308, Iselin, NJ Keywords: quality analyst wtwo Idaho New Jersey North Carolina |
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| Tue Jan 17 20:21:00 UTC 2023 |