| Incident Manager Investment Banking Alpharetta, GA Only Local at Alpharetta, Georgia, USA |
| Email: [email protected] |
| From: Ashwani, Gtech [email protected] Reply to: [email protected] Hi, Currently, I am recruiting candidates for one of my requirement as mentioned below. If you have a matching profile, please send me the updated resume along with contact details at the earliest. Job Title Incident Manager (Investment Banking) Project Location Alpharetta, GA Duration 12+ Months Morgan Stanley is the End Client Phone Interview Followed BY Skype This is a challenging role that provides extensive opportunities for learning new technologies, making new contacts throughout IT globally, influencing the way the IT department operates, and also interfaces closely with senior IT Management. Incident Management is the key function of the role but will include other responsibilities: Problem Management, Change Management and the coordination and planning of major events within Morgan Stanley Wealth Management. The responsibilities include: Management of Severe (S1) and Major (S2) impacting incidents, primarily involving large scale infrastructure issues or high-risk data or application issues Undertake post incident reviews, with the focus on identifying process or operational improvements Advising and consulting with other IT teams on processes relating to Incident Management, Problem Management and Change Management Work with IT teams to improve the overall stability of the production environment both regionally and globally Assist in driving educational, training and communication programs Execution of major event projects such as data center and/or major people center power downs and large-scale enterprise changes or external events Skills Required: ITIL V3 Foundation Certificate in IT Service Management Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential Strong organizational skills - the ability to effectively manage multiple tasks simultaneously Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution Crisis management skills: Ability to facilitate conversations with large groups of remote people Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state Ability to maintain calm during stressful situations Ability to translate technical incidents into business terms Aptitude for, and interest in, learning new technologies Client focus and ownership - displays initiative and a proactive approach to work An understanding and experience of the technology used in Investment Banking is required (i.e., one or more of: Unix / Linux, Windows, storage, networking, databases, IT security, market data, web / intranet infrastructure, messaging, mainframe or sales and trading application support) An understanding and experience of data center infrastructure: power / cooling / cabling / racking would be advantageous. Background: Bachelors degree or higher 5+ years experience in the Financial Services sector (in multiple regions would be an advantage) Keywords: access management information technology Georgia |
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| Wed Jan 18 01:24:00 UTC 2023 |