| JOB || ServiceNow -Process Lead ITSM, ITIL || Quincy, MA -Hybrid MODE at Quincy, Massachusetts, USA |
| Email: [email protected] |
| From: Manoj Rathee, Sunray Enterprise, Inc. [email protected] Reply to: [email protected] Hi Dear, Hope my mail find you in good health and doing well !!! We are having this below given JOB POSITION available with us. Kindly go through the job description and share your latest updated RESUME, VISA COPY AND PHOTO ID , so that I can submit the profile with the client. Job Position :- Process Lead ITSM/ITIL Location :- Quincy, MA- 3 Days Remote- 2 Days office Must Duration :- LONG TERM Job Description:- ITIL V4 Must We need ITSM/ITIL Process Lead Supervises staff and manages employee performance; provides ongoing performance feedback, addresses problems, orients and trains employees, verifies competency and identifies and suggests ways to develop skills; monitors workflow Develops ITSM performance metrics and performs IT internal audits for continuing improvements Develops, socializes and trains on policies, standards and procedures for each area of responsibility Manages and develops the team responsible for the implementation and administration of the ServiceNow platform, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, supporting quality assurance, and performing application upgrades Serves as the owner for both internal and external ITSM and BCDR audits. Owns Service Level Agreements and ensure they are met each month by working with all the teams responsible for Develops and implements enterprise strategy major incident/disaster recovery response. Establishes standard recovery tiers, including recovery time objective (RTO) and recovery point objective (RPO) for all applications and infrastructure Develops and facilitates annual DR exercises to test plans for critical/business applications and infrastructure. Performs annual business impact analysis (BIA) Collaborates with IS infrastructure leadership to develop recovery strategies and workaround procedures; oversees the implementation across all sites Works with business operations to promote the adoption, optimization, and improvement of service management solutions in the ServiceNow platform Collaborates with service owners to determine opportunities to optimize workflows and improve service delivery Develops strategic plans for current and future utilization of the ServiceNow platform Serve as ServiceNow ITSM Scrum Master and backup SME Creates and implements ITSM new hire training for all areas of responsibility Knowledge, Skills and Abilities: Excellent verbal and written communication skills Ability to communicate complex concepts and ideas effectively to all levels within the organization. Develop, create and deliver presentations to all levels within the HCL and Client organization Utilize formal project change control process and communicate changes with all stakeholders Ability to execute with limited information and ambiguity Ability to meet deadlines Ability to navigate a matrixed organization effectively Ability to complete projects in a timely manner with little or no supervision or direction Ability to communicate at all levels with clarity and precision both written and verbally Knowledge of Project Management Life Cycle and System Development Life Cycle (SDLC) methodologies. Knowledge of ITIL Ability to promote team collaboration, strength in persuading and influencing others Certifications: ITIL Foundation Certification ITIL Managing Professional/Expert Certification Strong communication skills. Should have ability to work independently. Hope to hear from you soon !!! Keywords: information technology golang Idaho Massachusetts |
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| Wed Jan 18 22:22:00 UTC 2023 |