| Amazon Connect Administrator at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2956236&uid=907cdb13f7ef4e77ab774834ec838d23 From: Preeti, tekinspirations [email protected] Reply to: [email protected] Job Description -Title: Amazon Connect AdministratorLocation: 5730 Broadview Rd, Parma, OH 44134--Local to Parma, OH- this is corrcet location 4 days onsite 1 remoteDuration: 6 month contract with extensions ongoing contract Must have linkedin Desired Skills and Experience: 2+ years of experience supporting Amazon Connect Experience providing administrative support for virtual desktops and call center solutions Extensive knowledge of AWS products and services Great communication skills, verbal and writtenPluses: Zendesk for ticketingDay-to-day: AWS Connect Administrator for one of our clients in the Education Management space. They are a growing leader in education, operating schools and educational programs around the world that span the life cycle of a student from early learning to higher education. This role will be onsite in Parma, OH at least 4 days a week, with a potential to work remote 1 day.We are looking for an experienced AWS System Administrator with specialized skills in AWS Connect, AWS virtual desktops, AWS call center solutions, and AI tools integration. The ideal candidate will be responsible for managing, deploying, and maintaining cloud-based infrastructure and services that support customer engagement platforms and virtual desktop environments. This role requires a deep understanding of AWS services, networking, security, and automation to ensure high availability and performance of cloud resources. In this role you will collaborate with cross-functional teams to design scalable solutions that leverage AWS Connect for contact center operations, virtual desktops for remote workforce enablement, and AI tools to enhance customer interactions and operational efficiency.Responsibilities include: Monitoring system health, troubleshooting issues, implementing security best practices, and optimizing cloud resource usage. Deploy and manage AWS Connect contact center solutions. Configure and maintain AWS virtual desktop infrastructure and integrate AI tools with AWS services to enhance call center operations. Monitor system performance and troubleshoot issues promptly. Implement security protocols and compliance standards. Automate routine tasks using AWS automation tools. Manage user access and permissions across AWS environments. Keywords: artificial intelligence Ohio Amazon Connect Administrator [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2956236&uid=907cdb13f7ef4e77ab774834ec838d23 |
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| 08:45 PM 26-Nov-25 |