| JOB - "Application Support Engineer" _ (Dallas, TX - ONSITE) is shared with you at Dallas, Texas, USA |
| Email: [email protected] |
| From: Alex Keylor, NAVTECH INC [email protected] Reply to: [email protected] I have an opportunity for "Application Support Engineer" _ (Dallas, TX - ONSITE) and I am looking for a candidate who can join Immediately if you are interested, reply to me with your updated resume or if you could refer someone I would really appreciate it. Position : Application Support Engineer Location : Dallas, Texas 75235 - 100% onsite Need Local Duration : 12-18 Months Rate : $35/hr. on W2 (Without Benefits) Call Notes: 100% onsite. Need someone comfortable working the 2nd shift on a need basis. They have shift rotations or need every 6 months, so there is always a possibility to switch to other shifts. 3-4-4-3 schedule (3 days on, 4 days off) Week starts on Sunday thru Wednesday. Operations Monitoring role - will be monitoring infrastructure to applications. Can be ideally from NOC, Systems Admin, or Service Desk background. Not looking for an entry level candidate. Should be with a couple years exp and Level 2 or 3 is fine. Server side experience with Cloud or AWS is a plus but not required (team runs on AWS currently). Knowledge or Understanding of ITIL is plus (IIL cert is not required) Must have great customer service skills and any hospitality experience would be a plus. Job Description: IT Specialists provides support for escalated technical issues. IT specialists will troubleshoot and evaluate technical issues with the highest level of Customer Service and Hospitality. Implement functionally appropriate, technically sound and well documented solutions adhering to all organizational methodologies and standards. Partner with third level application and engineering Teams to ensure issue resolution, escalating when appropriate. IT Specialists provide primary VIP support for executives and the executive office staff. Work Activities or Context: Must be able to meet any physical ability requirements listed on this description. May perform other job duties as directed by Employee's Leaders. Determine impact, scope, and recovery from medium complexity potential and active critical incidents. Additional job skills include, but are not limited to: good project management skills; good written, oral and interpersonal communications skills; and analytical or creative problem-solving skills. Performing desktop migrations and troubleshooting issues related to Windows 7 to Windows 10 upgrades. Support of Microsoft Windows Desktop applications, Office applications, package engineering of MS Windows 7, 10 and Office 2010 and 2016 Work within a team to research problems, Identify possible solution, and work with partners to implement solutions Maintain awareness of technology trends in the area of responsibility. Monitors and assists during troubleshooting across a wide swath of desktop systems and applications with little oversight Education: High School Diploma or GED Bachelor's Degree or equivalent work experience BS, Business, Engineering, Computer Science, or Information Systems, or equivalent formal training required. BS, Business, Engineering, Computer Science, or Information Systems, or equivalent formal training required. Work Experience: Required or Preferred: Years of Experience: Required 2 Years of recent and relevant Service Desk experience or 2 years experience working in an L2 environment required Required 1 Year of experience working within the ITIL methodology or ITIL Foundations Certification required. Minimum 2 years of recent and relevant Service Desk experience or 2 years experience working in an L2 environment required 1 Years experience working within the ITIL methodology or ITIL Foundations Certification required. Physical Abilities: Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time Ability to use a computer with sufficient speed and accuracy to meet the demands of the job Ability to bend, stand, and sit for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to travel long hallways in large buildings and in between campus buildings Knowledge/Skills/Abilities/Work Style: Functional knowledge of support procedures, processes, and service management disciplines or tools, while providing effective Customer service delivered with Hospitality. Proficient knowledge of business applications and their impact on business functions. Develop, present, and communicate ideas and strategies in both technical and user-friendly language to small-medium audiences. Proficient knowledge of business applications and their impact on business functions. Under direction, able to develop, present, and communicate ideas and strategies in both technical and user-friendly language to small-medium audiences. Ability to perform root cause analysis, solution development and implementation within specific technical areas. Able to prioritize effectively and take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work. Must possess basic writing skills to document resolutions to be reviewed and published for consistent resolution leveraging the Knowledgebase. Demonstrate an urgent, focused, consistent, composed, and situationally aware approach to critical incident coordination while under pressure. Guide Associate Critical Incident Coordinators in their management of small complexity events. -- Regards Alex . K NAVTECH INC 1600 Golf Road. Suite 1200, Rolling Meadows, IL 60008 Ph: (224) 348-1340 || Email: [email protected] || www.navtechusa.com E-Verified Company Keywords: access management information technology wtwo microsoft Illinois Texas |
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| Wed Jan 25 20:48:00 UTC 2023 |