| Incident Manager, No H1B at Wilmington, Massachusetts, USA |
| Email: [email protected] |
| From: Shikha, KPG99 [email protected] Reply to: [email protected] Hi, Hope you are doing well. Please find the job description below and let me know your interest. Position: Incident Manager, No H1B Location: Wilmington MA Duration: 12+ Months MOI: Phone and Video Incident Manager The experience they need for this role: Created incident management process from scratch Can speak to their approach on meeting cadence, status reports Has ran MI calls effectively - need someone who can and is the coach to others Has owned and built Incident management from the ground up Must be local to MA/RI/NH as they need to go onsite 1 day per week to Wilmington MA This has just moved to the forefront of the need Top Skills: Identifying the trends Looking holistically at all of the tickets theyre doing, not just IT Business folks, being sent tickets to work on and theyre not IT people Struggling with que management Understanding SLAs Mean time to resolutioncommunication part of this Training is going to be huge Building dashboards, showing trends Work with the business partnersheres a dashboard I want to build for you to help you manage your tickets Do some trends around reoccurring issues, top 5 users who are submitting request (training issue, defect, enhancement) Starts with the top 3 of issues and top 3 of person Systems and people who have the most issues Have about 7,000 tickets in a month Need someone to break this down Paul doesnt have the bandwidth to start working with teamsto start initiatives here Keywords: information technology golang Massachusetts Michigan New Hampshire Rhode Island |
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| Tue Jan 31 01:10:00 UTC 2023 |