| Hiring for Incident Manager - Wilmington MA - Onsite at Wilmington, Delaware, USA |
| Email: [email protected] |
| From: Arvind kumar, Sibitalent.com [email protected] Reply to: [email protected] Hi Hope you are doing well, I came across your profile from Job portal/Employer and wanted to reach out regarding a unique opportunity. I work for Sibitalent Corp and were looking to hire a Incident Manager. I think your experience in Field/Skill is a great fit for this role. Please find the Job details below kindly revert if youre interested in learning more about this job. Tax term C2C/W2 Hi Title: Incident Manager (that will be the candidates job titles on their resume, or Problem Manager) Location: Must be local to MA/RI/NH as they need to go onsite 1 day per week to Wilmington MA Duration: 6+ months Interview: Phone/Video Must have LinkedIn and Genuine Visa as role is from Kforce (Passport for US Citizen ) Job Description Incident Manager This has just moved to the forefront of the need Top Skills: Identifying the trend Looking holistically at all of the tickets theyre doing, not just IT Business folks, being sent tickets to work on and theyre not IT people Struggling with que management Understanding SLAs Mean time to resolutioncommunication part of this Training is going to be huge Building dashboards, showing trends Work with the business partnersheres a dashboard I want to build for you to help you manage your tickets Do some trends around reoccurring issues, top 5 users who are submitting request (training issue, defect, enhancement) Starts with the top 3 of issues and top 3 of person Systems and people who have the most issues Have about 7,000 tickets in a month Need someone to break this down Paul doesnt have the bandwidth to start working with teamsto start initiatives here Thanks & Regards Arvind Kumar Technical Recruiter LinkedIn || Direct: +19368737096 E-Mail: [email protected] Website: www.sibitalent.com Office: 118 Carolynn Lane Murphy, TX 75094 Keywords: information technology golang wtwo Massachusetts New Hampshire Rhode Island Texas |
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| Tue Jan 31 03:14:00 UTC 2023 |