| Dynamic 365 Admin 100%Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Gulshan, Stellent IT [email protected] Reply to: [email protected] Dynamic 365 Admin 100%Remote Phone+Skype 6+Month Job Description What are the top 5-10 responsibilities for this position (please be detailed as to what the candidate is expected to do or complete on a daily basis) IT Support for recently implemented Microsoft Dynamics 365 (SaaS) Revenue Cycle Management (RCM) product for Optum Rx Home Infusion. Serve as primary technical point of contact for the application - manage system provisioning, administration, data refresh and maintenance, inclusive for all Dynamics 365 environments. Resolving support tickets, working with business and Ops team in providing solutions to issues raised. System monitoring and raising alerts for unusual performance. Set up war rooms for any P1/P2 issue and coordinating with business, IT and vendor for resolution of the issue. Working with end user in understanding the issue in detail, replicating the issue in lower environment, and updating ticket logs accordingly. Working with business stake holders for requirement gathering of future enhancements and taking part in planning/designing/solutioning sessions with vendor. What does the ideal candidate background look like (ex: healthcare specific background specific industry experience etc.) What skills/attributes are required (please be detailed as to number of years of experience for each skill) What skills/attributes are preferred (what will set a candidate apart) Undergraduate degree or equivalent experience. Prior experience of healthcare and application support preferred. Basic knowledge of SQL. Cloud knowledge and experience to perform cloud deployment will be add on Basic knowledge of Revenue Cycle Management process. Experience with MSFT Dynamics 365 RCM product (nice to have). Experience with Service now support tool (nice to have). Good writing and communication skills. Flexible to work if required, to overlap India/US timings. Keywords: information technology |
| [email protected] View all |
| Sun Feb 05 00:00:00 UTC 2023 |