| Urgent requirement: Genesys Developer (Hybrid) at Charlotte, North Carolina, USA |
| Email: [email protected] |
| From: Lokesh Shiv, Paramount Software Solutions [email protected] Reply to: [email protected] Genesys Developer Location: Charlotte, NC or Detroit, MI or Lewisville, TX (Hybrid schedule immediately) Duration: 12+ months Top Skills: Hands-on experience developing IVR leveraging Genesys Cloud CX Architect tool Experience with Genesys CX configuration related to agent desktop scripts, data tables, schedules, etc Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, JSON) DAILY RESPONSIBILITIES: Design, develop, deploy, and support constantly evolving IVR based on business requirements Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed Work collaboratively with other IT teams such as Middleware and Salesforce engineering Responsible for working with the agile team to create, write, and execute testing plans Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues REQUIRED SKILLS: Hands-on experience developing IVR leveraging Genesys Cloud CX Architect tool Design, development, and support experience with Genesys Cloud CX outbound predictive agent and IVR-based dialers Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, JSON) Understanding of authentication methodologies (OAuth, SAML) Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc Familiar with working using agile methodologies to work with stakeholders to gather requirements, develop, and deploy solutions PREFERRED SKILLS: Required BS/MS in Computer Science, Engineering, or a related subject NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex) Experience with implementation and supporting Genesys WFM and Reporting Experience with Cyara Velocity and/or Cyara Cruncher testing tools Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, and CX as Code Regards, Lokesh Shiv Email: [email protected] Keywords: information technology microsoft Michigan North Carolina Texas |
| [email protected] View all |
| Sun Feb 05 01:33:00 UTC 2023 |