| BI Production Support Lead |Charlotte, NC at Remote, Remote, USA |
| Email: [email protected] |
| From: David Johnson, concord it systems [email protected] Reply to: [email protected] Role: BI Production Support Lead Location: Charlotte, North Carolina DAY 1 ONSITE Job Description : Experienced production support analyst for BI applications in AMS Region. The successful candidate will be responsible for daily Production Support functions for suite of applications. He/She will work on and ensure that all incidents related to the supported applications are resolved in a timely manner. The resource will ensure functioning of the production environment with the view to maintain stability and control. Daily Responsibilities: Provide front line technical support BI applications responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues Solve production down situations under tight SLA deadlines Root cause and problem resolution follow-up Debug and fix production issues by analyzing java code, complex sql queries & stored Procedures As a part of L2 support team provide stand-by out of hrs support on rotational basis for production system Look for efficiency improvement in & productivity savings Drive & live by the culture of innovation resulting in highly efficient team and improving operational efficiency Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades. Communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, proactively identify cross functional or technical issues Required Skills: 7 + years of relevant IT experience (SDLC- Waterfall / Agile, Production Support) Proven expertise in BI technology stack - MSBI stack, GCP- big query, snowflake, Power BI, python, SQL/PL-SQL, UNIX, LINUX Experience of handling various production support roles (technical L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk Ability to assess initial severity, gather impacts, creates tickets (REMEDY), engage necessary support teams, and escalate as necessary to ensure timely restoration Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management Ability to suggest, implement ideas for enhancing the customer experience and implement best practices for cost saving Flexible to work for extended hours and on weekends as needed to handle high priority issues Good ability to navigate ambiguity and quickly establish credibility Excellent spoken and written English complete with clear oral communication skills Experience in Change management and Incident management tools Desired Skills: Previous experience on an IT Application support team that provided front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues Working experience in SDLC processes Thanks & Regards David Johnson Sr.IT Recruiter Desk Number: +1 209 706 0814 Concord Id :[email protected] Keywords: business intelligence information technology procedural language Idaho |
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| Mon Feb 06 21:20:00 UTC 2023 |