| Technical Program Manager - Carlsbad, CA - Onsite at Carlsbad, California, USA |
| Email: [email protected] |
| From: Bhanu Prakash, Intellectt [email protected] Reply to: [email protected] Hi, Hope you are doing well, This is Bhanu from Intellectt INC; we have an immediate opportunity with one of our clients. Please find the below job description and if you are interested, please forward your resume to [email protected] Role: Technical Program Manager Duration: 612-month contract Location: Carlsbad, CA - Onsite Job Summary: Manage the Delivery Operations and responsible for overall Service Delivery of a project. The role involves managing the contract effectively, which includes operations, transition, finance & providing leadership (in order to provide the client with a high-quality service). Ensure that all targets and deadlines described in KPIs and SLAs are met according to contract & clients expectations. Acts as a single point-of-contact & escalation point within customer organization for troubleshooting and resolving all issues arising from delivery-related account activities. Work closely with the transition team & key client stakeholders to timely address and resolve any transition issues. Develop strong working relationships with key client stakeholders and proactively address their needs. Drive Best Practices sharing sessions amongst the teams to augment delivery. Manage internal/external technical resources for project delivery. Accurately forecasts and manages costs & profitability for the project. Requirements: Bachelors degree in business or related field, or 10-years of industry-specific experience. In-depth knowledge of monitoring, ticketing and management platform infrastructures. Strong IT technical and project management skills with excellent customer service skills. Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information. Must possess initiative with strong analytical and problem-solving skills. Strong familiarity with project management tools and methodologies. Strong analytical and decision-making skills. Ability to effectively communicate with customers. Must display great attention to detail. Must be comfortable working in a fast-paced dynamic environment. Excellent verbal, written, and interpersonal skills. Ability to prioritize and organize effectively. Ability to work on multiple projects simultaneously. Ability to work both independently and with others. Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines. Proficiency in using MS Office Suite and Windows-based computer applications. Keywords: information technology microsoft California |
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| Mon Feb 06 21:43:00 UTC 2023 |