| FICO Finance Tower Lead - Findlay, OH (Onsite from day one) - Full time at Findlay, Ohio, USA |
| Email: [email protected] |
| From: Vijay Chepyala, Talent Group [email protected] Reply to: [email protected] Role : FICO Finance Tower Lead Location: Findlay, OH (Onsite from day one) Duration: Full time Description: 15+ Years of SAP Experience 5+ Years of Experience managing team size of 20 + resources Experience with Managed Service Delivery Hands on experience working with SAP Finance S/4 experience required Good to have experience with SAP Finance, Oil & Gas Industry Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery Developing a deep understanding of projects to gain insights into the scope of service delivery Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization Proficiency in leading both physical and virtual teams Experience in dealing with third-party-provided services Operational ability in a diverse, large-scale environment Exceptional customer-facing skills In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery Mastery of ITIL (Information Technology Infrastructure Library) principles Expertise in people management and leadership Strong organizational skills Capacity to train and guide junior team members Ability to manage and prioritize tasks efficiently Solid resource planning and problem-solving skills Readiness to demonstrate a proactive attitude Keywords: sfour Ohio |
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| Mon Feb 06 22:13:00 UTC 2023 |