| Job Title:SeniorProduct Analyst- Hybrid at Remote, Remote, USA |
| Email: [email protected] |
| From: saloni chaurasia, tekinspirations [email protected] Reply to: [email protected] Hi, I Hope you are doing great. Please find below position if you have any matching candidate as per requirement. Please send me updated resume with candidate information. SeniorProduct Analyst- Hybrid NYC, NY 12 months Video NOTE: Hybrid from Day 1 NY/NJ/PA candidates Needto fill a skill matrix, visa dl and education Experience: 8 years AssignmentDetails TheCandidate will be responsible for performing business activities related to theimplementation and long-term maintenance of an internal case management systemwhich is developed on the Pega Systems platform, and its correspondingcustomer-facing application. The Candidate will work closely with key business stakeholders todiscuss organizational needs and gather system upgrade and enhancementrequirements. The main objective is to improve the overall external customerservice experience while improving the ability of internal representatives tomeet demanding customer service dates. The Candidate is expected to be an independent Product Owner thathandles new system enhancement projects from requirements gathering all the waythrough production deployment. Candidate will be a key member of a team thatgathers and writes detailed business requirements and translates them intotechnical specifications/ System Requirement Specifications (SRS) includingdescribing system interfaces and business process specifications. The position includes creating and developing the requirementsdefinitions, fit/gap analysis of key functionalities, and related use cases.The job requires close working relationship with Information Resources (IT)personnel to complete high-level and detailed designs, system build, testing,and deployment. The job includes analysis and reporting of departmental andcustomer metrics. The application covers several functional areas, includingCustomer Relationship Management, Field Force Automation, Telephony, ElectronicScheduling, Analytics, Knowledge Management and Work Management. Skills& Requirements Minimum2-5 years demonstrated experience and expertise with the following technologiesand skills: Successfully solicit feedback from key field personnel to validatethe business requirements and document, and incorporate recommendationsaccordingly Participate i n software system deployment planning and deployment Participate in software system cutover to production Provide support to ensure all operating areas are consistentlyapplying the applicable Customer Project Management workflows and processes Provide support for new and existing technical and administrativeprograms and systems Must have strong computer skills including proficiency withMicrosoft office products and working level knowledge of Tableau Provide support with the development of training materials andcourseware Monitor and administer a wide range of departmental and customerKPI's and assist with the implementation of a continuous improvement program Provide support with the development of test cases and testing Experience with Agile Methodology and Scrum process Experience with journey mapping preferred Experience with developing requirements for applications on mobileplatforms preferred Thefollowing are not required for this position but would be considered as avaluable asset in a potential candidate. Strongoral & written communication skills are required. Working level experience with business process modeling. Working level knowledge of industry best practices. Experienced with test development and test execution Regards, Saloni Chaurasia { Technical Recruiter } TEK Inspirations LLC Pvt. Ltd. |13573 Tabasco Cat Trail, Frisco, TX 75035, United States Desk:469-498-0890 E-Mail: [email protected] Keywords: information technology New Jersey New York Pennsylvania Texas |
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| Tue Feb 07 01:34:00 UTC 2023 |