| looking for a ServiceNow Sr. Developer Lead Architect with Customer Service Management - Atlanta, GA Hybrid at Atlanta, Georgia, USA |
| Email: [email protected] |
| From: Prashanth, AcuBahn Inc. [email protected] Reply to: [email protected] Job Title : ServiceNow Sr. Developer/Lead/Architect with Customer Service Management Location : Atlanta, GA Hybrid Min Exp : 10 years The Position: This position involves being part of a dynamic team environment responsible for the architecture of ServiceNow systems at OpenText. Working closely with business stakeholders you will be part of a team that delivers advanced configurations that provide a world class experience for our customers and deliver enhancements that make internal operations more efficient. OpenText is in the process of rolling out a new ServiceNow Customer Service Management (CSM) platform that will be a consolidation of multiple ticketing systems at OpenText. This is your chance to get in on a major implementation at the ground floor. This position will be involved in the entire ServiceNow platform and will require doing deep dives in a lot of design areas as we go through the transition from old systems to the new ServiceNow platform. The expectation is that the person in this position is well versed in ServiceNow and its capabilities, recommending how best to utilize the platform with out of the box functionality. The ServiceNow Architect will also be responsible for ensuring we have the appropriate processes, best practices and tools in place to support rapid development by a large development team. This position will also own the overall ServiceNow data schema and will be the go to for any changes to ensure were not negatively impacting future upgrades, performance and that we dont already have the capability. What You Are Great At: Work closely with our business partners and technical SMEs, providing oversight and recommendations on how best to accomplish new requirements. Be accountable for enforcing best practices, ensuring smooth ServiceNow upgradeability. Be responsible for the implementation, ongoing enhancements, and support of all integrations with ServiceNow. Ensure best practices are enforced and that advanced configurations dont endanger future upgrades and system performance. Lead/contribute to the evaluation/execution of ServiceNow upgrades, reviewing impact on integrations and making changes as needed. Participate in the full software development lifecycle. Adhere to IT Change Management and best practices. Investigate and fix advanced (3rd level) application issues. What It Takes To Excel: A bachelors degree, college diploma or equivalent experience (ServiceNow certifications) in software development Overall experience of more than 10 years. 5+ years of development/configuration experience on the ServiceNow platform including: Customer Service Management ITSM, CMDB and Service Portal Have been a key resource in the implementation of at least one ServiceNow CSM solution Extensive experience working with APIs / Web Services (RESTful and SOAP) Extensive development experience in JavaScript, JQuery, node. js,, Glide, AJAX and Angular JS. Implementation experience in GRC, SecOps (good to have). Development experience working with MySQL, Microsoft SQL and/or Oracle PL-SQL. Development experience with integration platforms such as OpenText A2A, Boomi, Informatica, MuleSoft, etc. is preferred. Development experience in other languages would be beneficial. Extensive experience manipulating data. An aptitude to learn new technology quickly. Effective documentation skills. Excellent written and oral communication skills. The ability to work independently and as part of a team. The ability to handle multiple streams of work effectively. Best Regards, PRASHANTH AcuBahn Inc. [email protected] 248-455-6521 Keywords: javascript information technology golang procedural language Georgia |
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| Wed Feb 08 23:55:00 UTC 2023 |