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Knowledge Management Specialist - REMOTE - NO H1B at Remote, Remote, USA
Email: [email protected]
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JYOTI,

KPG99

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Green card holders are fine. This is a junior level role, so no more than 5 years of experience. Video game passion/experience is great.

Location: REMOTE

Description: Our client is in the video game industry, and they are currently seeking a Knowledge Management Specialist that will work under the Senior Manager, Knowledge Management, and is responsible for making sure that the quality and effectiveness of knowledge management practices and tooling within Global Player Support are up to date. They will be helping to create and communicate authoring standards that ensure content is written for easy understanding by a global audience. The Specialist will collaborate with a global team of knowledge authors, subject matter experts, and knowledge consumers to effectively support the knowledge management strategy.

This Job Will Have The Following Responsibilities:

Develop and communicate authoring standards that focus on templatization, organizing knowledge, the use of different media, and using knowledge management and learning transfer principles
Improve knowledge management practices and tooling to support the author, agent, and player support knowledge journey
Maintain internal documents of record for knowledge management and player support, including managing knowledge sharing platforms
Stay up to date on industry trends and technology, providing advice and hosting workshops to improve knowledge management practices within Player Support
Monitor the performance of knowledge tooling, the effectiveness of knowledge standards, and user sentiment of knowledge management programs to determine the knowledge management roadmap and areas for growth
Provide writing and internal communication support as needed

Required Qualifications:

3-5 years of experience in knowledge management, organizational learning, or technical writing

Required Qualifications:

Experience working with business process modeling and notation
Experience designing knowledge flows including decision tree modeling and user knowledge journeys
Certified Knowledge Manager (CKM) certification

Keywords:
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Fri Feb 10 03:21:00 UTC 2023

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