| Opening for Network Resident Engineer====No H1B or CPT at San Jose, California, USA |
| Email: [email protected] |
| From: Nitu, RCI [email protected] Reply to: [email protected] Title : Network Resident Engineer Location : San Jose, CA Onsite Duration : 12 Month Network Resident Engineer Responsibilities The Resident Engineering position will be based in San Jose CA, and will be primarily responsible for serving our client at their facility. The Resident Engineer will work with both the Professional Services and Sales team to support both the post-sales implementation and deployment of solutions. All candidates must have a proven networking background and demonstrated capability to rapidly learn and assimilate new networking technologies as our customers require. This engineer must be self-driven, comfortable with multi-tasking, able to effectively set customer expectations, complete tasks with little or no supervision and perform quality work under the pressure of tight customer timelines. Deliver onsite technical service and support for customers. Help in diagnosing, troubleshooting, and debugging systems. Customer system installation and training. Promote and educate customers on support processes and SLAs. Keep stakeholders (e.g. sales, customer, technical peers, management) informed of actions, and progress on technical product issues. Respond to customer inquiries either in person or via telephone, online networks and email. Communicate with product teams regarding bugs and proactively conduct follow-ups to ensure fixes are received and tested by customers. Advise management on product development issues arising from product problems identified through customer service and product experiences. Process and maintain pertinent information within our support CRM systems. Network Resident Engineer Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 5 years+ technical experience in Telecommunications / Data communications Industry. Previous Technical Support experience desired. Self-motivated, working independently and willing to accept challenges. Strong verbal and written communication skills, and, friendly, outgoing personality. Ability to analyze and debug test setups especially under stressful situations. General networking knowledge like IP, Ethernet, etc. required. Hands on experience with 400G ethernet technologies and physical layer troubleshooting is desired. Knowledge in routing and MPLS protocols like BGP, ISIS, OSPF, RSVP, LDP desired. Knowledge in access protocols such as PPP, L2TP, DHCP desired. Knowledge of VMWare ESXi, vSphere, and even Kubernetes desired. Tcl and/or Python scripting experience are desired. Prior experience in router and switch configuration required. Previous telecom/networking test equipment experience would be a plus (TestCenter, SmartBits, Adtech, Ixia, Agilent) desired. Network certifications including CCNA, CCIE, and or JNCIA are a plus. Education Bachelors Degrees with technical focus, or equivalent course work in data and telecommunications Masters degree with a technology focus is a plus Keywords: California |
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| Fri Feb 17 12:49:00 UTC 2023 |