| Urgent Need - Contact Center Business Analyst for Genesys -Remote at Center, Colorado, USA |
| Email: [email protected] |
| From: Shanu, Parmesoft [email protected] Reply to: [email protected] Hi, This is Shanu Francis from Parmesoft. We have an immediate opening for Contact Center Business Analyst for Genesys -Remote with my client. So, Please have a look on the Job Description below and reply me back if you are interested. Title: Contact Center Business Analyst for Genesys Location: Remote Duration: Contract Job description: Contact Center Business Analyst for Genesys Cloud Transition Program Must have experience with contact center technologies (e.g., ACD, CTI, routing, IVR, call recordings etc.) Good knowledge of customer service methodologies and best practices for a service organization focusing on contact centers and contact center key metrics Bachelors degree in Business or IT-related fields 3+ years experience as Functional, Data or Business Analyst 3+ years experience performing BA responsibilities in the Contact Center industry 3+ years experience Microsoft Visio, Word, Excel and Power Point 3+ years experience of customer interfacing experience project oversight, customer presentation Must have excellent communication skills (written and verbal) including but not limited to: Possess the ability to present material in a clear and concise manner Possess the ability to communicate across all levels of an organization Must be detail-oriented with the ability to work through technical documents and requirements Must be comfortable working with several cross-functional teams Must work well in fast-paced, customer and deadline-driven environment with minimal supervision and demonstrate initiative and good judgment Must possess the ability to manage multiple projects, adapt to changing priorities and demonstrate effective time-management skills to comply with project deadlines Skills: Genesys Cloud Contact center technologies Thanks& Regards Shanu Francis _____________________ Parmesoft Inc. 2626 Cole Ave,Ste:300 Dallas, TX. 75204 Phone: 469-591-7441 Fax: 972-402-5580 Email: [email protected] Keywords: business analyst information technology Texas |
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| Fri Feb 17 17:25:00 UTC 2023 |