| IT Customer Relations Manager at Remote, Remote, USA |
| Email: [email protected] |
| From: Shane, Simpalm [email protected] Reply to: [email protected] Description Simpalm is looking to hire an IT Customer Relationship Manager (704068) HYBRID for our direct State Client in Richmond, VA. This is a long-term opportunity. The opportunity requires the candidate to be able to work in HYBRID Fashion at the Clients Central Office located in Richmond, VA with work 3 Days/per week on-site. The candidate applying must be living closer to Richmond, VA area within a 50 Mile Radius (Washington, DC, Maryland, and Virginia Area) and willing to move to Richmond, VA, for the HYBRID Position. Must Have Bachelor's degree or six (6) years or more of related experience. 10+ Years of Experience and Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. 10+ Years of Experience and Skilled at conflict negotiation and resolution; Experience dealing with difficult customers. 10+ Years of Experience working with Upper-Level Leadership. 5+ Years of Business Relationship Management Professional (BRMP) certification from BRM Institute is a PLUS 1+ Years of Experience in Product Line planning, development, and management. Job Responsibilities Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis. Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD. Assigned specific Divisions or groups to act as a point of focus/resource for IT management, escalations, and coordination. Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap. Responsible for building and maintaining relationships with assigned business partners. Interfacing with project managers, and service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions. Identifying opportunities for new services, service improvements, and technical innovation to meet business needs. Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery. Managing escalations related to technology procurements, projects, and service delivery requests. Identifying, championing, and communicating customer needs. Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners. Support continued compliance with VDOT (Virginia Dept of Transportation) and VITA policies, standards, and guidelines. Manage escalations for work within the service, product and project delivery pipelines. Desired Business Relationship Management Professional (BRMP) certification from BRM Institute Bachelors degree (Information Technology; Business Info. Systems; or equivalent. Keywords: information technology Virginia |
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| Fri Feb 17 21:44:00 UTC 2023 |