| ​​​​​​​Hiring : Genesys Cloud CX architect ( 12-15 years Expd ) with Genesys framework installation, configuration, Routing Development & Contact Center Solutions Exp at Center, Colorado, USA |
| Email: [email protected] |
| From: Narayana Rao 3MKLLC, 3MK Software Solutions LLC [email protected] Reply to: [email protected] Hello, Greetings for the day!!! Please review the below role and advise the best time to connect with you. If you are interested, You can call me at +1 801-416-0999 or reach me on Linkedin: www.linkedin.com/in/narayanarao2 and send resumes to [email protected] Hiring : Genesys Cloud CX architect ( 12-15 years Expd ) with Genesys framework installation, configuration, Routing Development & Contact Center Solutions (Voice, IVR and Multi-channel), SCXML troubleshooting, Composer, Orchestration Server, GRAT, ECMA scripting, Genesys Rules Engine and URS, PCP, GCA, ICHD, WFM, reporting (GIM/ICON) schema Exp, Loc: Remote Rate: Open / hr Contract Long Term Genesys Cloud CX Architect position, Looking for someone who has complete migration/implementation experience, but he can work as an Architect. His prior Genesys experience mainly on Genesys Engage development. Must Have o Minimum of 12-15 years of Genesys framework installation, configuration, Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel) o Genesys certification in Routing o Experience in developing Routing workflows using Composer o Extensive SCXML troubleshooting o Experience in Orchestration Server o Extensive knowledge in GRAT o Experience in ECMA scripting o Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS o Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components o Ability to architect routing design and development for new solutions that will be implemented for the customer o PureCloud Core Professional (PCP)/PureCloud Genesys Certified Associate (GCA) o Interaction Center Handler Developer (ICHD) o Good understanding with WFM o Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes" Main Responsibilities o Develop new and/or enhance existing application or system code as assigned or provided in technical specifications o Deploy Genesys Cloud services to clients o Perform IVR configuration and other relevant configuration in the Genesys Cloud platform in Private/Public cloud (AWS or equivalent) o Participate and assist in the development of operational policies, standards and procedures for contact center services o Support BA to translate business requirements and features into technical solutions for deployment o Perform basic IVR and CcaaS testing and support in functional and integration testing o Integrate Genesys PureCloud with other enterprise applications , third party systems via APIs o Assist the Operations and Support team with the telecommunications and IP telephony infrastructure support o Software development for any custom applications and/or scripts required for reporting, eChat, Screen Pop, database validation, score card, recording, gamification, SLA, etc. o Closely communicate with customers and various team members, stakeholders during project delivery o Interact with Genesys Product team and maintain healthy communication with other Genesys implementation teams across enterprise Thanks & Regards, Narayana Rao Sr Manager (Recruitments) 3MK Software Solutions LLC Direct: 801-416-0999, India Contact Number : +91 8309310531 Email: [email protected] Website: http://3mkllc.com/ Connect me on Linkedin too for daily updates and REQUIREMENTS: linkedin.com/in/narayanarao2 Note: WANT TO GET MY DIRECT CLIENT REQUIREMENTS DAILY Please click on below link and clink on Ask to join Group Keywords: business analyst |
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| Fri Feb 17 22:26:00 UTC 2023 |