| IT Customer Relationship Manager-VA-DOT at Richmond, Virginia, USA |
| Email: [email protected] |
| From: Nagajyoti, INNOZA TECH LLC. [email protected] Reply to: [email protected] Position: IT Customer Relationship Manager Location: Richmond, VA Duration: 12 Months Client: VDOT **local candidates strongly preferred **This position requires onsite 3 days a week with 2 remote *The contract may be extended annually beyond June 30, 2023 *Contractor will be responsible for purchasing parking through VDOTs Parking Management Office or procuring their own parking Does the candidate have a BRMP certification via the BRM Institute Is the candidate available to work and or meet in Richmond, VA occasionally This is REQUIRED. Position specific responsibilities and duties will include, but not limited to: Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis. Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD. Assigned specific Divisions or groups to act as a point of focus / resource for IT management, escalations, and coordination. Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap. Responsible for building and maintaining relationships with assigned business partners. Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions. Identifying opportunities for new services, service improvements, and technical innovation to meet business needs. Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery. Managing escalations related to technology procurements, projects and service delivery requests. Identifying, championing, and communicating customer needs. Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners. Support continued compliance with VDOT and VITA policies, standards, and guidelines. SKILLS Bachelors degree or six (6) years or more of related experience Experience working in Information Technology. Strong communication skills in writing, speaking and presenting with leadership of all levels. Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions Ability to connect strategy to execution; Strategic thinker. Experience in Product Line planning, development and management. Business Relationship Management Professional (BRMP) certification from BRM Institute Keywords: information technology Virginia |
| [email protected] View all |
| Tue Feb 21 23:49:00 UTC 2023 |