| Zscalar Remote Atlanta, GA at Atlanta, Georgia, USA |
| Email: [email protected] |
| From: Abhishek Singh, KK Associates [email protected] Reply to: [email protected] Maintain Content Filtering / Proxy configurations Implement, Test and Validate Content Filtering configuration changes. Perform testing of necessary web filtering policies. Troubleshoot Content Filtering/ Proxy policy configurations. Provide web filtering reports when requested through Service Management Submit Service Management requests for blacklisting/ whitelisting or modifying web filtering policies. Processes request(s) tickets that are assigned to the content filtering support groups in Service Management. Resolve incident ticket(s) to restore service within specified Service Level Agreements (SLAs). Work on action tasks for Problem Management process. Implement configuration and system changes following Service Management change management process. Provide and maintain documentation for Web content filtering services. Manage the Zscaler Internet Access minor and major patches by working closely with Zscalar team who will be applying patches on Zscalar cloud based ZIA ZPA Daily review of Client ZPA dashboard Review Dashboard for errors and issues Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down) Provide checks in dashboard to monitor for discovered servers Ensure log are forwarded to Client SIEM Monitor for unexpected blocks and errors Monitor for connector usage (500mps/connector) Review access related tickets from end users Assist in implementing micro-segmentation of policy Ensure that Connectors update every week, primary then secondary by working closely with Zscaler Confirm connectors are receiving update as scheduled (ZPA connector dashboard) by following up with Zscaler Consider restarting any connectors stuck in update process or not updating Monitor for individual connectors not updating Check release notes of new Zapp versions for impact on ZIA Review logs with internal security team Deploy Posture Profiles to limit who can access ZPA Checking Zapp version and policy assignments Checking ruleset for traffic blocks Daily review of Client Zapp dashboard for new versions Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down) with Zscaler Assign users to be added to different group policies including the pilot user test group for Zapp Consider updating to the latest Zapp version at least bi-annually by working closely with Zscalar to do the upgrade Keywords: business intelligence |
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| Mon Feb 27 19:19:00 UTC 2023 |