| Direct client- ServiceNow System Admin, Columbus, OH - LOCALS ONLY at Columbus, Wisconsin, USA |
| Email: [email protected] |
| From: Sai Kumar M, Comtech Global Inc [email protected] Reply to: [email protected] Direct client- ServiceNow System Admin, Columbus, OH - LOCALS ONLY ** Will be required to be onsite at 1980 West Broad St, Columbus, minimum of 2 days a week. The candidate will be supporting client ServiceNow Delivery Team and specifically, the ServiceNow product. This position will function as a highly skilled ServiceNow Administrator within the Department of Information Technology responsible for implementing new solutions and troubleshooting issues on the ServiceNow platform. Specific responsibilities: Daily support, administration, and maintenance of the ServiceNow platform Lead ServiceNow system upgrade planning & execution Manage configuration changes & ensure consistency across environments Establish & maintain ServiceNow configuration standards & best practices Schedule & verify instance clones Support update set creation and migration Manage instance security, access, and ACLs Perform error identification / remediation across all instances, including working with end users to resolve issues Implement and integrate modules Contribute to ServiceNow releases Create and maintain documentation for applications & modules Coordinate integrations with other applications Maintain expert knowledge on the ServiceNow platform Effectively manage and prioritize implementation tasks Mentor other team members REQUIRED EXPERIENCE: ServiceNow Certified System Administrator MINIMUM 3 years of proven administrative experience on the ServiceNow platform as the PRIMARY job function. Expert level knowledge of ServiceNow ITSM (Request, Incident, Problem, Knowledge, Change, Service Catalog, Service Portal) Understanding of foundation level ITIL version 3 or 4 (certification preferred) Experience with Agile software development methodologies Advanced level knowledge of update sets, code promotion, system clones, data preservers and excluded tables Experience managing instances & support tickets through HI Service Portal Experience with Active Directory and Single Sign-On (SSO) Experience in usage of jQuery, Bootstrap and AngularJS frameworks Excellent communications skills (both written and verbal) with strong presentation and facilitation skills Keywords: Ohio |
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| Mon Feb 27 23:13:00 UTC 2023 |