| Desktop Engineer II (22096-Schaumburg) at Remote, Remote, USA |
| Email: [email protected] |
| From: muddu Krishna, RITWIK Infotech [email protected] Reply to: [email protected] Title: Desktop Engineer II (22096-Schaumburg) Location: Schaumburg, IL Hybrid- These workers will be onsite 2-3 days in our Schaumburg, IL. Local candidates only. Key Accountabilities Evaluate vendor packages and recommend best solution to meet business needs. Assemble, install, configure, inspect, maintain, and repair personal systems, printer equipment, and other peripherals Troubleshoot network connections. Consult with clients' area management regarding equipment problems or malfunctions. Perform root cause analysis and resolve frequently occurring problems; participates in evaluation and selection of new equipment and provides technical recommendation. Evaluate in-house and third-party applications and support their integration with Operating Systems. Resolve issues working in conjunction with vendors, as required. Develop and maintain instructional documentation. Install and configure software applications Provide required support to end users for setting up new/replacement of PC devices Work with end users to troubleshoot any PC hardware and software issues Engage end users in a professional, courteous manner with focus on fast issue resolution and excellent customer satisfaction Provide support to end users who require assistance with conference room collaboration tools Wipe devices and prepare them for lease return Provide Level 2 Incident support Track and update incident tickets in Service now Education and Experience requirements Bachelors Degree and 3 or more years of experience in the Desktop Support area OR High School Diploma or Equivalent and 5 or more years of experience in the Desktop Support area Strong verbal and written communication skills Skills Functional/Technical Skills Computer Operations -Proficiency Level Intermediate IT Standards Procedures & Policies - Proficiency Level Intermediate IT Systems Management - Proficiency Level Intermediate Systems Thinking - Proficiency Level Intermediate Commitment to "internal client " and focus on customer satisfaction Sufficient written and verbal communication skills Keywords: information technology Illinois |
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| Tue Feb 28 12:26:00 UTC 2023 |