| Urgent Role: Product Manager,-Business Solution Analyst: No OPT CPT or H4 at San Jose, California, USA |
| Email: [email protected] |
| From: Ansar Alam, RCI [email protected] Reply to: [email protected] Role: Product Manager/ Business Solution Analyst Location: San Jose CA (Hybrid 2 days onsite) Duration: 6+month Position summary: The Adobe Cloud Technology Business Solutions Analyst (BSA) will be responsible for collaborating with IT and business clients to understand key business objectives and IT delivery capabilities to provide fully integrated solutions. The BSA works on defined problems that could be analysis, design, configuration or implementation related. Ability to understand and document the current state, imagine the target state and help build towards that target state. Responsibilities: Collaborate within multiple stakeholders and cross-departmental teams to ensure proper implementation approach is in place. Analyze business requirements, explore and evaluate various options, configure the application to meet requirements and coordinate testing with QA and User acceptance testers. Research and recommend solutions which meet the business needs for new projects. Translate business architecture through the elicitation and definition of functional requirements and develop documentation and data flows. Provide level 3 end user support as called upon by the Production Support Team. Assist with test data preparation and testing. Ensure documentation is up to date on sharepoints and wiki pages. Help with Jira Hygiene. Maintain a working knowledge of call center software like Genesys PureCloud, Amazon connect. Bring up process and experience improvement ideas and be the idea lead/sponsor and rally the technical teams to rapidly prototype and prove a concept. Requirements: Requires bachelors degree. 5+ years of overall experience. 2+ years supporting customer care related functions. Ability to communicate effectively and experience in documenting requirements and specifications is essential. Bring a continuous learning, improving and collaborative mindset Self-motivated and proven ability to work creatively and analytically in a problem-solving environment. Ability to build and manage cross functional relationships. Keywords: quality analyst information technology California |
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| Tue Mar 14 16:37:00 UTC 2023 |