| Genesys Developer | Apple | Austin, TX at Austin, Texas, USA |
| Email: [email protected] |
| Title: Genesys Developer Job Type: Contract End Client: Apple Location: Austin, TX Duration: 12months+ Authorization: Any Visa Shift Hours: 40 hours/week Pay Range: $60/hour Interview: Phone+Video/F2F Roles and Responsibilities: Hands on Experience in Genesys Routing Composer Development required Hands on Routing Experience in Composer Multimedia channel Development (Email, iWD) Experience in Service Level Routing and Priority Tuning Able to Explain and strong knowledge in Multi-site Architecture. Below are the question asked in the Interview for this role. Explain Multi-site Architecture Explain the Complex Project which you have develop in the Composer Routing Which Blocked used for Queue Treatment and do you Send Call to an Agent from IVR How do you pass the Variables from one Workflow to another Workflow ORS Architecture Exceptional Handling and Default Routing Scenario- Lets say you have 3 Routing need to handle together like Skill based, SLR, PAR. How do you configure your workflow Blending agent for the Multi-site Environment iWD configuration using Composer and IRD These questions they asked Mainly Focused on - Multimedia Composer Routing (Email & iWD) Agent Reservation in SIP Cluster Architecture and Configuration -- Keywords: information technology Texas |
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| Mon Jul 17 02:10:00 UTC 2023 |