| Supply chain Project Manager at Remote, Remote, USA |
| Email: [email protected] |
| From: Karthik abaka, Yochana [email protected] Reply to: [email protected] Relationships: Manages relationships with Sales Field team members Engages with vendor Customer Service team members Engages with vendor and Cisco Supply Chain and Systems teams Develops strong overview of Demonstration Loans Program and drives Process, Tool and business flow improvements Develops and delivers Demonstration Loans Program communications to Sales for the Americas region Ensures high field satisfaction with program through survey follow up and proactive training Aligns processes with colleagues in other regions Identifies Sales Process, Tools and Training opportunities Engages and represents Sales with cross-functional teams Monitors regional reports to understand Demonstration Loan performance and trends Leads additional global projects / initiatives relating to field engagement which require cross functional partnerships Supports high-level escalations, performing root cause analysis and driving process improvement discussions to ensure ongoing field satisfaction Responsibilities: Develops and delivers Demonstration Loans Program communications to Sales for the AMERICAS region Ensures high field satisfaction with program through survey follow up and proactive training Develops strong overview of Demonstration Loans Program and drives Process, Tool and business flow improvements Aligns processes with colleagues in other regions Identifies Sales Process, Tools and Training opportunities Engages and represents Sales with cross-functional teams Monitors regional reports to understand Demonstration Loan performance and trends Leads additional global projects / initiatives relating to field engagement which require cross functional partnerships Supports high-level escalations, performing root cause analysis and driving process improvement discussions to ensure ongoing field satisfaction Technical Skills: Excellent ENGLISH written and spoken (essential) Strong verbal and written communication skills (essential) Excel to intermediate level e.g. trending analysis, reports etc (essential) Developing and redesigning business processes and presentation skills (essential) Typically requires 5+ years customer service experience, including 2+ years of project management or team lead experience Soft Skills: Above average interpersonal and relationship skills High levels of customer orientation and service excellence Efficient collaborative skills with internal / external customers and cross functional teams Ability to prioritize and capacity to work under pressure and tight deadlines Excellence in problem solving and decision making A can do and positive attitude, proactive engagement and solutions seeking Teamwork, ability to share, trust and gain credibility across the board High levels of Accountability and Ownership Open to change and work under a constant business change environment Goals and objectives orientation Keywords: |
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| Tue Jul 18 22:13:00 UTC 2023 |