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Cyber Ark Sr Build and Support Ops Lead - Berkeley Heights, NJ (Day 1 onsite) at Berkeley Heights, New Jersey, USA
Email: [email protected]
From:

Rahul.B,

SPAR INFORMATION SYSTEM

[email protected]

Reply to:   [email protected]

Hi Associate,

Hope you are doing good.

I have urgent  requirement kindly let me know if you have any resource available.

Role:
Cyber Ark Sr Build and Support/Ops Lead

Location: Berkeley Heights, NJ (Day 1 onsite)

Duration: 12+ Months

Client: HCL

Job description:

Work on EFTPS Build activities.

Target System on-boarding

Single Point of Contact for support services

Lead the complete operations team on technical front

Respond to the emails for any advisory task.

On-call support with the aligned support team member.

Debugging the issues

Provide the onsite support for Major/Minor upgrade.

Perform RCAs

DR Failover drills

Define any new policies in the PAM Solution

Break glass password retrieval

Update documentation as and when required

Any new server Account Addition /Deletion for existing types of integrations.

Adding users in the group and opening of firewall port request.

Troubleshooting of operational issues like:

Authentication Failure (LDAP users/application Internal users like appuser and gwuser)

End point target server connectivity issue

Password change/verification failure on

Scheduled task

OS (Windows/Unix/Database) level Login accounts

PAM Daily scheduled backup failure

DC to DR data replication failure

PAM Email notification related configuration

In an unforeseen event or in case the issue is not resolved via L3 team, log PAM support ticket with OEM and follow up for timely resolution.

To perform drills related to:

DC-DR

DR-DC Fall-back

Vault Restoration

Business continuity with DR environment

Manage policies configured in the PAM solution

Creating new policies

Consider up to 50 target systems consisting of 25 Linux (Multiple Flavors), 10 Windows & 15 N/w or security devices

Build and test framework for:

New Server On-boarding

User/ Admin Provisioning process for least privilege usage

Create standard operating procedure documents that can be used as guides to continue onboarding of remaining systems

Target system on-boarding onto EFTPS environment

Reporting & Platform Maintenance:

Response to performance alerts and warnings

Log monitoring and analysis per instance

Coordination with other resolver groups per instance

Trend analysis

Knowledge Management

Health Monitoring Check-up

Continuous Service Improvement

Impact analysis report as & when required

Reporting :

ITSM Reporting

Performance Reporting

Executive Reporting

Adhoc Reports

Ticket Management:

Incident Management

Service Request Management

Problem ticket Management

Resolve Problems or liaise with CyberArk or Infrastructure teams for resolution

Rahul.B

Team Lead

SPAR

Information Systems

Email:

[email protected]

Keywords: New Jersey
[email protected]
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Fri Jul 21 19:31:00 UTC 2023

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Location: Berkeley Heights, New Jersey