| ATM Operations Analyst or (ISD Analyst, ATM Operations) || Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Garima, TEK Inspirations LLC [email protected] Reply to: [email protected] Job title: ATM Operations Analyst/ (ISD Analyst, ATM Operations) Visa: US Citizen, GC, GC EAD, and TN Visa. Location: Remote Moi: 1 and done Description: ISD Analyst I & II, ATM Operations (ATMOps) Use working knowledge of ATM infrastructure, hardware, and monitoring applications to optimize the performance and availability of ATM services by analyzing current, and projecting future performance needs. Coordinate and conduct moderately complex data analysis, apply various analytical techniques to identify operational issues, perform incident research; coordinate, document, and implement solutions that enhance ATM services. Collaborate with Branch Operations, ISD ATM support teams and vendors under general supervision. Responsibilities Perform day-to-day analysis, research, and recommend solutions for varied ATM problems and incidents Collect metrics to gather accurate information using ATM monitoring tools Perform qualitative and quantitative data analysis using analytical techniques and tools Solve business problems by engaging ATM stakeholders and vendors; identifying and evaluating solutions; and presenting findings Analyze changes in policies, procedures, and products; determine the impact on the service Identify opportunities for new and/or improved processes and procedures; provide clear picture of possible outcome ATM support for teams/or project teams, and vendors to ensure business needs are fully communicated and documented Create reports measuring ATM availability, incidents, and overall performance against SLAs Conduct benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance Prepare/collaborate on monthly presentations and reports Demonstrate skills utilizing MS Excel, Word, PowerPoint, SharePoint, other analytical tools Serve on teams and task groups for projects/initiatives within the ATM community Serve as ATMOPS resource for the resolution of complex and/or unique ATM problems Perform other duties as assigned Qualifications Bachelors Degree in Business, Computer Science or other related field, or the equivalent combination of education, training, or experience *Moderate/Advanced skill analyzing and organizing problems or work processes for solutions *Moderate/Advanced skill maintaining accuracy with attention to detail and meeting deadlines *Moderate/Advanced research, analytical, and problem-solving skills *Moderate/Advanced organizational, planning and time management skills *Effective/Advanced skill communicating with all levels within an organization Significant experience working effectively with diverse internal and external support teams. Significant experience in managing multiple priorities to achieve goals *Moderate/Advanced word processing and spreadsheet skills Effective skill exercising initiative and using good judgment to make sound decisions *Moderate/Advanced verbal and written communication skills *Moderate/Advanced skill presenting findings, conclusions, and information clearly and concisely Moderate/Advanced skill making effective presentations to groups of various sizes Ability to work independently and in a team environment. Self-motivated. Desired - Previous experience in ATM environment Desired - Experience working in an IT environment * Moderate & Effective Skill Level I * Advanced Skill Level II Keywords: information technology green card trade national microsoft Tennessee |
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| Mon Jul 24 18:24:00 UTC 2023 |