| Cloud Engineer (CxONE) ||| Lansing MI HYBRID ||| No H1B CPT at Lansing, Michigan, USA |
| Email: [email protected] |
| From: mayank, winorbittech [email protected] Reply to: [email protected] Hi Hope you are doing great. Please find below job requirement. Title: Cloud Engineer (CxONE) Visa: No H1B/ CPT Location: Lansing, MI Duration: 12 months Interviews: MS Teams video interview with camera ON. Role description: NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. *NOTE Candidates will not be considered if they do not respond to pre-screening questions. This person must be able to program and develop scripts and interfaces for the NICE CxONE application. Specifics below: Confident in a client-facing role and possess the ability to manage multiple stakeholders. Coordinate and perform release planning, development, testing, and releases on multiple agencies' IVR enhancements. Build Call flow designs, Chat and integration to backend systems using application program interfaces (API). Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions. Skills-based routing design and implementation for voice, chat, email, and SMS contact center technology Works with the Architecture team to design, develop, and deploy APIs, and consume APIs. Understand business requirements with the ability to translate them into technical requirements Prepare design documents based on business requirements for the application development Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure. Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies tickets. Act as an SME accessible by other team members to discuss and work through possible ways to achieve or design a requested IVR enhancement. Skills: Critical: Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] NICE CXOne Studio experience [3+ years of experience preferred] Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred ] Ability to develop, maintain, and troubleshoot webservice API calls [ 5+ years of experience preferred ] Desired: Experience in Contact Center Dashboard Creation Experience with Salesforce Base knowledge of intersystem networking, and data traffic flow between components. Ability to troubleshoot end-to-end Call center applications including Chrome and Edge issues when interacting with a Web-based application like Salesforce/ Microsoft Dynamics. Thanks and Regards, Mayank Bijlwan Technical Recruiter + 1 813 412 5257 Winorbit Tehnology LLC 10834 Breaking Rocks Dr Tampa, FL 33647 Keywords: cplusplus csharp microsoft Florida Michigan |
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| Mon Jul 24 22:13:00 UTC 2023 |