| Business System Analyst, No-H1B at Remote, Remote, USA |
| Email: [email protected] |
| From: Shikha, KPG99 [email protected] Reply to: [email protected] Hi, Hope you are doing well. Please find the job description below and let me know your interest. Position : Business System Analyst, No-H1B Location: Boston (Onsite) Duration: 7+ Month MOI: Phone and Video The application consists of an integrated suite of modules used for various functions across transit operations, including service planning & analysis, scheduling, employee work & vacation selection, workforce management, day-of-operation management, and timekeeping for bus, light rail, and heavy rail operations. Duties & Responsibilities: Perform system analysis activities for the full SDLC of the transit scheduling and operations management application, including requirements gathering, solution design, development, testing, implementation, and ongoing application support Assist with developing detailed specifications for system modifications or enhancements, documenting functional and technical requirements Configure application functional components, perform the definition of foundational data elements, and ensure proper version control of data elements Develop and maintain technical support documentation, including troubleshooting procedures, runbooks, and system configuration guides Provide 2nd level support for application issues, including issues with application functionality, environment configuration, and / or system integrations Respond to and resolve, or escalate, application issues raised by end-users and / or system alerts, performing detailed documentation of troubleshooting steps and / or issue resolution Escalate issues to internal IT teams (Server, Network, Database, etc.) and / or software vendor, as needed Perform user access provisioning, including new user account establishment and access permission updates Perform environment configuration and maintenance, including release installations, release promotions, and database refreshes Schedule, monitor, and troubleshoot issues with batch processes Perform ad-hoc data queries and generate ad-hoc reports Provide content knowledge and clarifications to QA team regarding designed behavior of application to facilitate the creation of test scripts Handle sensitive and confidential information in an appropriate manner Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner Participate in the on-call support rotation, responding to emergencies on a twenty-four (24) hour, seven (7) day per week basis while on-call Work any and all shifts and / or locations as assigned or directed, including occasional night and / or weekend work Perform related duties and projects as assigned Minimum Education: Bachelors degree from an accredited institution with comparable experience in the fields of Computer Science, Information Technology, or a related field Minimum Requirements/Qualifications: Three (3) years of experience in system analysis, including enterprise application design, development, implementation, and support Experience writing technical documentation Experience with enterprise system and / or application administration Experience with IT service management / ticketing systems Strong interpersonal skills to interact with stakeholders, vendors, team members, and end-users Ability to work with many different types of professionals in a fast-paced environment Ability to work effectively with a diverse workforce and end-user community Excellent attention to detail Strong working knowledge of the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, and Teams) Effective organizational, analytical, multi-tasking, time management, and documentation skills Excellent verbal and written communication skills Excellent customer service and conflict resolution skills Keywords: quality analyst active directory information technology Colorado |
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| Mon Jul 24 22:56:00 UTC 2023 |